FAQ’s
What’s your return policy?- ArtStar prints are held to the highest quality standards. In addition to having several checks and balances during the printing and framing process, our prints are handled using only white gloves and are professionally packed and shipped to guard against damage. We only do exchanges in the event we send the wrong image/frame or if an image or frame arrives at your door damaged. If this happens, please send an email to exchanges@artstar.com and we will replace the damaged products as quickly as possible.
- How are images shipped?
- All 11 x 14 prints are shipped in a plastic sleeve placed in a rigid, flat mailer. Our 20 x 24 and 30 x 40 images are shipped in a special, triangular tube to guard against damage. Lastly, all framed images are shipped in a fortified box, designed specifically for that purpose.
- What is an edition?
- An edition is a limited run of a specific piece of work. For example, an edition of 15 means that only 15 examples of a work will be made. Once that threshold is reached, the edition is closed and no further prints will be made.
- How are ArtStar's prints made?
- Each print is made to order by a fine art printer in Portland, OR. ArtStar uses Epson inkjet pigments on 100% cotton rag paper, printed to museum standards. All of our prints are fully archival and only natural materials are used.
- How do we guarantee authenticity?
- Every print comes with an authenticity card including the artist’s scanned signature, edition number, title, and date. We include a card of authenticity rather than having the artist sign the print because of the global nature of our gallery: it would be virtually impossible to maintain our standards of quality if prints were handled by too many people and sent to too many places. Once our professional printer or framer has packaged a print, the next person to handle it directly will be you, the collector.
- How do you care for your print?
- Avoid touching the surface of your print. Contaminants can be transferred to the print from your hands and rough treatment can scratch the surface and harm the pigment. It’s recommended that you frame your print, as this will help to protect the work once it is on display. A detailed list of how to care for your work will also be enclosed with your print.
