How long will it take to receive my print?
ArtStar now has a 4 week lead time on all orders. Please note that lead times may change at any point in time due to changes in the COVID-19 pandemic and how it affects our production facilities’ operations. We will do our best to keep all orders running on track. Thank you for your understanding as we navigate this ever changing situation.
Do you ship internationally?
We do ship unframed prints internationally via DHL. The international shipping cost will reflect in your cart at checkout, this price will not include the tax & duties. Tax & duties will be the responsibility of the customer. Please allow an extra week for delivery. Unfortunately, because of the high shipping cost we do not ship framed prints internationally at this time. ArtStar does not up charge or make any money from international shipping.
How is my order shipped?
All 11x14” prints are shipped inside a fitted plastic sleeve in a rigid mailer. 20x24", 30x40" and 40x60" prints are shipped in a special fortified tube to guard against bending or damage. Framed prints are shipped via FedEx in a bespoke cardboard box with a fitted interior armature for the frame.
How are your prints made?
All ArtStar prints are printed to the highest industry quality by a fine art printer using fully archival Epson inkjet pigments on Hahnemuhle (cotton rag) paper. This printing method is also known as giclee and differs from digital C-prints or screenprinting. All prints are fully archival and use all-natural materials. All prints are printed with a ½ inch white border to allow for matting and framing and we never crop or otherwise alter our artists’ images.
What is an edition?
An edition is a limited run of a specific piece of artwork. For example, an edition of 15 means that only 15 examples of that work will be printed – ever. If you own edition 2/15 then you own the second editioned piece of that print run. Once an edition is closed, no further prints will be made of it at that size.
How do I know my print is authentic?
All prints are accompanied by a signed and numbered certificate of authenticity to maintain the integrity of your print. The authenticity card contains the artist’s signature, the edition number and the title of the work, as well as the ArtStar certification of authenticity.
How are your frames made?
All mats are acid free and custom cut to perfectly fit your artwork. Mats are approximately 4" wide. All prints are framed by a professional framer and have Plexiglas fronts to prevent against breakage or scratching and a taped backing with the authenticity card mounted on the back. All framed prints are accompanied by a hanger and nail so that they are ready for the wall.
How do I care for my print?
Avoid touching the surface of your print. Oils can be transferred to the print from your hands and rough treatment can scratch the surface and harm the pigment. We recommend that you frame your print as soon as possible as this will help to protect the work once it is on display.
How do I buy work for my office?
We are happy to work with you on curating a corporate collection and selecting works to fit your company culture. Please contact our curators at firstname.lastname@example.org.
EXCHANGES AND RETURNS
What is your return policy?
ArtStar does not accept returns. Works damaged in transit may be exchanged on a case by case basis. Please email us as soon as you receive the damaged work at email@example.com.
We stand behind our art with a 100% quality guarantee. ArtStar prints on the best paper on the market with a fine art printer in the USA. Each work is created custom just for you and non-returnable. ArtStar color matches every print to the artists' source file and fully authenticates every piece.
Please note that we employ professional printers, framers and shippers. Occasional damage by FedEx in transit happens and is out of our control. We are happy to work with you to immediately resolve any damage that might occur. However, damage in transit is relatively rare.
If your work is damaged or you received the wrong image please email us at firstname.lastname@example.org or call 212.995.5352
Please note that we work hard to ensure that all images are displayed accurately, however screen resolutions and brightness may reflect sublet variations from the final printed edition.